Shipping & Delivery Times

At SuperStuffZone, we’re happy to offer you fast & affordable shipping options. We have multiple international warehouses in Asia & Africa. Some items are housed only in one, not both, of our warehouses – if you place an order with items housed in two or more warehouses your order will be split and delivered separately.

Delivery Times

All items dispatched from our international warehouse take a total of 13 – 20 working days to be delivered; this excludes dispatch time. Internationally dispatched items may leave our international warehouse at different times and your order may be split into separate deliveries. You will receive separate tracking IDs.

Order Tracking

Your order will be delivered by our carrier various partner across globe. Once your order has been shipped, you’ll receive an email containing tracking details on how to follow your order’s delivery progress. If you have purchased items from different warehouses, your order delivery will be split and you will receive two tracking codes separately. Please expect your items to arrive at different times, but within the estimated delivery window as specified at checkout.

Returns

To return items in your order, please contact us at [email protected] with all the details. Note we do not refund your order if the returned items are not in perfect condition with all packaging. Return costs are at your own expense.

Refund Policy

Our policy lasts 30 days. If 30 days have gone by since you received your product, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.We wish to clearly specify that the customer shall have to bear the cost of shipping the product back to us in case of refunds.To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your Paypal account or debit/credit card, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again or contact your credit card company. If nothing helps, feel free to contact us at:  [email protected]

Change Of Address

We know you want your order fast so our team at the warehouse aims to process and pack your order as quickly as possible. This means that if you need to make changes to your order (including your shipping address), we can only do so if it hasn’t left the warehouse.

To change your shipping address, please contact us at [email protected]